Notes.
Longer thoughts on automation, AI workflows and the boring parts of running a team.
The errors that never happened
A fee-validation agent at a cross-border payments company saved around a thousand hours a year. The hours were the least interesting part of the result.
Counting hours honestly
Why every result on this site is stated in hours per year, and what that number leaves out.
The spreadsheet test
Before automating anything, ask whether a well-kept spreadsheet would do. Usually the answer tells you more than the automation would.